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Intune Executive Coaching | Costas Kalisperas
Can tough conversations help?
Managing the amygdala's "fight or flight" response is key to ensuring that our prefrontal cortex engages - the part of our brain where reasoning, decision-making and moderating social behaviour operates. Focus on the desired outcome, listen and validate the other person's perspective and restate the solution discussed.
“Trust is often built when tough conversations are managed with inclusive language”
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